I’m tickled to be able to blog the little slice of life which follows. At work, I have a Senseo single-serving coffee maker, as documented here. The Senseo has been and still is a good machine; I’ve used the Senseo “approved” coffee pods the entire time.
The Senseo pods are sometimes hard to find, at least at our local Target. So I’d buy 5 or 6 bags at a time when they were in stock; lately, they haven’t been in stock. One of my coworkers also has a Senseo; he buys pods from Better Pods, and kindly shared some of his stash. Man, what a difference in the coffee! Senseo’s pods, while never stellar, were acceptable; compared to the line that Better Pods offers, they are floor sweepings.
Last week, my Senseo approved pod inventory was running low, so I placed an online order with Better Pods. The order was expeditiously processed, and I took the bounty to work. Included in my order was a box of 25 Eldorado Organic Guatemala Pods. These pods have a shape described as “symmetrical”; what this means in practice is the pod is just a tick too tall for my Senseo’s single pod holder, which causes the Senseo’s lid to pop off in the brewing process. By swiftly stopping the machine, and massaging the now wet pod into a flatter shape and reinstalling it, I was able to brew the best coffee the Senseo had ever rendered. It is just outstanding, dark, rich, and flavorful.
After a day or so, I tired of the Senseo geyser. Last night, I sent an email to Better Pods, asking for advice on how to make these pods work a little more fuss-free in my Senseo. I figured I might hear something on Monday. To my surprise and unabashed delight, I got a response within an hour or so from Dawn at Better Pods, whose email contained the following tip:
The Eldorado pods should work with the Senseo machine but we are starting to realize that not all Senseos are made alike. I use a Senseo every day and can use the Eldorado pods with no trouble but there are others like you who have trouble closing the top or keeping it closed. Ideally you always want to use the single pod holder. Sometimes it will work if you “knead” the pod to flatten it out a little. Others have had success with the double pod holder but you need to soak the pod and then pack it as tight as you can into the bottom of the double pod holder.
Hmm, worth a shot. I’d been trying to flatten the pod out a bit, so maybe I need to flatten a little harder.
Finally:
If you would like, go ahead and try these tips that I gave you but we do not want you to feel like you are stuck with pods you cannot use and enjoy. We are more than happy to send replacement pods of another brand to you if you cannot get these to work. Just let me know.
I was basically offered an exchange here; this is such good coffee, I will find a way to make them work. I replied, asking about a holder called the “espresso holder”, which looks to be deeper than the standard Senseo issue. She replied back, saying she’d check it out.
To be contacted within just a few hours by someone who knows the precise nature of my problem, is rare. To offer to take a non-defective product back, without being asked, is even more rare. To reply to yet another email, saying “I’ll check it out”, is absolutely above and beyond what passes for customer service today.
If you’re in need of coffee pods, Better Pods is the place to go. And don’t be afraid of the Eldorados; I’m gonna drink these if I have to steep ‘em in a teapot. They are just that good.
-k-
betterpods.com