One of the attractions at Red Hat Summit was Marco’s Booth, a place to interact with the people from Red Hat’s Global Support Services. It is called Marco’s Booth after Marco Bill-Peter, the head of GSS at Red Hat.
I dropped by the booth to relay my personal thanks for the services of our Red Hat TAM. I somewhat facetiously say that the trick here is to lay on the kudos thickly enough so that Red Hat is aware that our TAM is doing a great job, but not so thick that they promote him to a higher position, forcing us to break in a new TAM. Actually, this very thing will happen someday, and we’ll congratulate our TAM as he moves on to greater challenges, and welcome a new person to service our account. That’s the way this business works; I just work together well with our current person, and want that relationship to continue.
While I was at Marco’s Booth, I saw a demo of the upcoming Red Hat Support Portal, wherein all your trouble tickets, downloads, knowledge bases, and Atom/RSS feeds are all gathered under a common web umbrella; it should make it much easier to find things on the RH website. It’s all there now, but navigation is somewhat problematic; I have 3 or 4 Firefox bookmarks which take me to different parts of the RH site. I am looking forward to this enhancement. That isn’t Marco showing me the portal demo; I think his first name was Patrick. Conferences have a way of reminding me how bad I really am with names. Anyhow, Patrick was enthusiastic and most helpful, and dutifully noted my praise for our TAM’s service, and promised to relay it to him when he got back to Raleigh.
Oh yeah, and this is the first time that I know of that I was captured on camera at a conference; the picture is on the Flickr.
-k-